Who we work with
Our human-centred approach to design, engineering and advisory delivers exceptional customer experiences for your business.
Digital Consulting Services
We aim to pave paths and deliver tech vitality to every customer we work with in digital strategy, advisory and software design and engineering.
How We Work
Step 1
Discovery
In the initial phase, we conduct thorough research encompassing your company, customers, competition, technological infrastructure, business processes, and organisational needs. Through stakeholder interviews, customer surveys, data analysis, and a keen evaluation of your business, we’ll develop user personas, customer journey mapping, and a comprehensive report outlining your current IT state. The ultimate goal is to identify gaps & opportunities, and align strategic business goals, ensuring a seamless integration of technological advancements and enhanced customer experiences.
Step 2
Design
Building on insights from the discovery phase, we craft a customised tech transformation roadmap, strategically selecting technologies, methodologies, and strategies aligned with your business objectives. We’ll also focus on enhancing the CX through ideation, concept development, and the incorporation of new touchpoints, processes, and technologies. Employing design thinking principles and user-centered design techniques, we prototype, test, and refine innovations in collaboration with your team, fostering innovation and ensuring an intuitive, engaging, and valuable customer experience.
Step 3
Implementation
The ultimate phase entails implementing the new CX design into your live business environment, incorporating new touchpoints and processes. Simultaneously, we provide essential training, change management, and support structures for your team to effectively deliver the enhanced customer experience. Upon implementation, ongoing performance evaluations and adjustments are conducted to guarantee continuous improvement and optimisation, delivering the highest level of efficiency and productivity for your organisation.
Our Capabilities
Our specialist teams at Mantel Group have expertise across end-to-end digital services that incorporate design, advisory, delivery and engineering.
Customer Experience Design
We focus on all the possible interactions a customer might have with your business, not just those within a digital channel. This holistic approach when coupled with a deep understanding of your business processes can help you understand your customer through a lens that balances both customer and business needs through both digital and non-digital channels.
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Customer Research
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Customer Experience Strategy
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Service Design Blueprints
Product Design
A digital product isn’t just a great user interface, it encapsulates the offering to your customer and the rich experience around it. We work with you to define products that leverage research and are built on a foundation of business metrics to provide an experience that is not only delightful, beautiful and seamless, but solves for customer needs and business objectives.
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Product Discovery
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Design Sprints
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User Experience Design
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User Interface Design
Digital Strategy and
Advisory Services
We work with you to look at the big picture and get a strategic perspective to align your business processes, technology, and methods with your business goals and opportunities.
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Technology Strategy & Advisory
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Asset and Team Maturity Assessment
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Technology Organisation Design
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Portfolio Management
and Delivery Advisory
Discovery and Project Inception
We provide you with a deeper understanding of your customers’ needs, technology challenges, and the effort required to bring it to life, so you can evaluate the desirability, feasibility and viability of your solution.
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Product Roadmap
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Technology Architecture
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Delivery team structures
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Delivery Roadmap
Product Engineering & Delivery
We provide modern software delivery and engineering practices to help you deliver your digital solutions faster. You can rely on us to navigate complex landscapes, find the perfect solution to fit your business needs, remain compliant with applicable standards, and grow with you.
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Technology and vendor agnostic
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Web, Native, and Cross Platforms
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Modern API technologies
and approaches -
Emerging Technology including metaverse, blockchain and Web3
Modern Managed Service
Our Managed Service provides 24/7 support for both Applications and Infrastructure across the major cloud platforms, giving you a secure, resilient and dynamic platform environment with rapid response to events if and when they occur.
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Incident & Problem Management
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24/7 Infrastructure
Management & Support -
24/7 Application
Management & Support -
Ongoing BAU feature enhancements
Partnerships
We work with the best technology partners to deliver exceptional results for your business.
Join us
Interested in joining a team of amazing people? We’re made up technologists, consultants, and professionals across engineering, finance, people and culture and client engagement.
We do things differently
Our approach to problem-solving is what sets us apart. Our Team of Teams methodology brings together specialists from a variety of fields to solve any challenge. We combine the best of people and technology to get the best results.
Get in touch
We’re always keen to start new conversations on using technology to impact people in a positive way.
We pursue technologies that change the way our clients do business in the real world. We bring together emerging technologies with creative design and industry understanding to positively impact how your business works.
Australia: 1300 505 240
New Zealand: 0800 449 290
